Online Content Operations Manager

Role Overview We are looking for an Online Content Manager – Commercial & Automation to join our Content team at Ounass. This is an exciting opportunity for a commercially minded content leader who combines a passion for storytelling with a strong understanding of e-commerce performance, operational efficiency and emerging technologies. What You Will Do Lead the planning and delivery of always-on commercial content across our website, homepage, CRM, newsletters and social channels. Translate commercial priorities and trading calendars into engaging content that drives customer engagement and conversion. Why It Might Be a Fit You will bring together commercial thinking, creativity and operational excellence. You will play a key role in transforming how we work, introducing smarter processes, AI-powered solutions and automation to help the team deliver high-quality content at scale. Requirements • 6–8+ years of experience in content marketing, editorial, e-commerce, retail or a related field, including experience managing a team. • Experience within luxury, fashion, beauty, premium retail or a fast-paced e-commerce environment would be an advantage. • Excellent English copywriting and editorial skills, with an understanding of luxury brand storytelling and tone of voice. • A strong commercial mindset, with the ability to connect content decisions to business objectives and customer behaviour. • Experience managing high volumes of content across multiple channels while maintaining quality and consistency. • A data-driven approach, with experience using content performance insights to drive optimisation. • Hands-on curiosity and enthusiasm for AI, automation and emerging content technologies. • Strong organisational and project management skills, with the ability to manage competing priorities and tight deadlines. • Experience with content management and workflow tools such as Contentful, Jira or similar platforms. • Strong leadership, stakeholder management and communication skills. • A proactive, solutions-oriented mindset with a passion for improving processes and challenging the status quo.

Benefits • Competitive salary • Opportunities for growth and development • Dynamic and forward-thinking team • Make an impact: Play a key role in shaping how commercial content is created, delivered and optimised across one of the region's leading luxury e-commerce platforms. • Drive innovation: Be at the forefront of AI and automation adoption, helping transform content operations and ways of working. • Grow your career: Gain exposure to multiple business functions, exciting projects and opportunities to develop your leadership capabilities. • Work with talented people: Collaborate with passionate, creative and commercially driven teams in a diverse and inclusive environment. • Be part of something exciting: Join a business that values fresh thinking, collaboration and continuous improvement.