Customer Operations Support Manager
About the job
Role Overview The Customer Operations Support Manager will be responsible for communicating with customers, overseeing a team of Customer Service agents, and ensuring a productive and motivating working environment. The role involves responsibility for providing excellent service to clients, resolving conflicts, and providing pro-active solutions to problems. What You Will Do Key responsibilities include supervising direct reports, validating customer profiles, securing correct implementation of new traffics, handling logistic requirements of major key accounts, sourcing and negotiating pricing with suppliers, and resolving conflicts. Why It Might Be a Fit The ideal candidate will have strong leadership and people management skills, excellent customer service and relationship management skills, and advanced problem-solving and conflict resolution abilities. Requirements • Bachelor’s degree in Logistics or relevant field • 3 - 4 years’ experience working in Logistics & Warehouse management in the freight-forwarding industry • Knowledge of import/export laws and regulations and custom clearance compliance (specifically, UAE Customs requirements
Benefits • Competitive salary • Opportunities for growth and development • Chance to make a meaningful impact • Diverse and global work environment • Excellent customer service and relationship management skills