Business Operations Manager - Training
About the job
Role Overview The Business Operations Manager - Training leads the planning and coordination of technical and non-technical training across the region. This role ensures training is delivered with strong operational discipline, high quality, effective resource utilization and alignment to Customer Care and Aftersales priorities. What You Will Do Lead regional planning and operational delivery for technical and non-technical training programs, coordinate new model training readiness and deployment, quality-assure training materials and delivery standards, and manage training resources and dealer training KPIs. Why It Might Be a Fit This role requires a strong focus on safety, quality, compliance and operational discipline, as well as excellent stakeholder management, communication, organization and follow-through skills. Requirements • Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field • At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role • Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment • Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement • Advanced proficiency in Microsoft Excel and PowerPoint • Fluent in written and spoken English