Customer Service Representative CV example for the UAE and Saudi Arabia

A one-page customer service representative CV written for employers in Dubai, Abu Dhabi, Riyadh and Jeddah, with the keywords recruiters search for and what to add for Gulf employers.

Sample CV · the person, employers and numbers are illustrative

Your Name

Customer Service Representative

Dubai, UAE · +971 50 000 0000 · name@email.com

Summary

Customer service representative with 4 years in banking and e-commerce contact centres in Riyadh. Handles 70+ calls and chats a day in Arabic and English with a 94% satisfaction score.

Experience

Customer Service Representative · An e-commerce company, Riyadh 2023 – 2026

  • Kept CSAT at 94% across 15,000+ tickets.
  • Resolved 82% of contacts on the first reply.
  • Trained 6 new agents on refunds and delivery issues.
  • Logged recurring complaints that led to a new delivery-tracking page.

Call Centre Agent · A bank, Riyadh 2022 – 2023

  • Answered 70+ calls a day on cards and accounts within the 3-minute target.
  • Moved to the complaints team after 8 months for quality scores.

Skills

Customer support · Complaint handling · Zendesk · Salesforce Service Cloud · Live chat · CSAT and first-contact resolution · Arabic and English · Typing 55 wpm

Certificates

Customer service certificate

Education

Diploma in Business Administration

Keywords recruiters search for

Use the ones that are true for you, in the words the job ad uses.

  • customer service
  • call centre
  • CSAT
  • first call resolution
  • CRM
  • Zendesk
  • complaints
  • Arabic
  • English
  • chat support

Tips for Gulf employers

  • Show numbers recruiters use: CSAT, calls a day, first-contact resolution.
  • List both Arabic and English, and any third language: Gulf contact centres hire for languages.
  • Name the tools (Zendesk, Salesforce, Genesys): ATS filters search for them.

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