AI Apply Refund Policy

When we refund

Fees are non-refundable, except as set out below or where the law requires a refund.

Support first. Before asking for a refund, contact us at help@aiapply.cv and give us a reasonable chance to fix the problem. If we can't, we may refund you.

Technical problems. We may refund you if you report a technical problem that we can reproduce and verify, and that stops you from using AI Apply as described. Please send evidence: screenshots, error messages and the steps that cause the problem.

Accidental purchases. We may refund you if you tell us within 30 minutes of the charge that you bought Pro by mistake, and no applications have been submitted with it.

Submitted applications. Once applications have been submitted for you, the payment that covers them is not refundable, because the work and the costs behind each application have already happened. If you think an application went wrong, write to help@aiapply.cv and we'll review it.

Renewals. Pro paid in Egyptian pounds is a 30-day pass and does not renew by itself. If we offer plans that renew automatically, a renewal is not refundable except where the law requires it or for an eligible technical problem.

Service changes. If we materially reduce what a paid plan includes, we'll tell you at least 30 days before, and refund the unused part of your current period if you cancel before the change.

How to ask

Email help@aiapply.cv from the address on your account with the date of the payment, what went wrong, and any screenshots or error messages. We aim to reply within 3 business days.

How refunds are paid

Refunds go back to the card or wallet you paid with, through Paymob, in Egyptian pounds and for the amount you paid. They usually take 5 to 14 business days to appear, depending on your bank or wallet. We can't refund to a different card or account.

Your legal rights

This policy doesn't limit your rights under Egypt's Consumer Protection Law (Law No. 181 of 2018).