Customer Service Advisor - instashop
About the job
Role Overview As a Customer Service Advisor, you will play a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience. What You Will Do Handle calls and messages from customers, partners, and prospects, deliver high-quality customer service, and resolve issues with utmost professionalism. Why It Might Be a Fit You will consistently meet established customer service performance standards and KPIs, including response time, resolution rate, productivity, quality, and customer satisfaction. Requirements • High school diploma or equivalent • Minimum 2+ years of experience in customer service or call centre roles • Strong communication skills in English, both verbal and written. Arabic is a plus.