Customer Service Agent, French Speakers
About the job
Role Overview Wheely's Customer Service team is responsible for facilitating perfect journeys for passengers, providing exceptional customer service, and protecting customer time by providing timely solutions to problems. What You Will Do Be responsible for ensuring the highest levels of customer service, protecting customer time, and providing exceptional customer service through multiple communication channels. Why It Might Be a Fit A successful candidate will act as the voice of Wheely, conducting calls and chats with customers, and contributing to the company's growth by making a meaningful impact on customers' experiences. Requirements • Passion for exceptional customer service • Experience in a customer-facing role in the luxury service industry • Excellent interpersonal and communication skills • The ability to thrive in a fast-paced high volume contact center • Fluency in both spoken and written English & French • Flexibility, to be able to do shift work including nights and weekends, in the office
Benefits • Competitive salary of AED 9,000 per month • Quarterly KPI-based bonus • Private medical insurance • Best-in-class equipment • Monthly credit towards Wheely journeys • Professional development stipend