Customer Service Coordinator- Order to Cash

Role Overview Join The Estée Lauder Companies Middle East Supply Chain team as a Customer Service Coordinator. This is more than an order-processing role. We are looking for someone who understands the end-to-end Order-to-Cash (O2C) journey, takes ownership when things go wrong and is always looking for smarter, better ways to work. What You Will Do Own order processing, claims management and customer queries from validation through to resolution, and identify opportunities to simplify, automate and improve processes. Why It Might Be a Fit This is an opportunity to join a fast-paced Supply Chain team supporting a diverse portfolio of prestige beauty brands across the Middle East, where customer experience, agility and operational excellence really matter. Requirements • Strong experience across order and claims management, ideally within an O2C environment • Around 5 years’ relevant experience, depending on background and scope • SAP experience is a must • Strong analytical, reporting and problem solving capabilities • An agile, proactive and solutions-focused mindset with a strong sense of ownership and accountability • Strong customer focus with the energy and drive to follow through and get things done